| Term |
Page
|
| Outcome
|
Service Management/Service definitions
|
| Service
|
Service Management/Service definitions
|
| IT service
|
Service Management/Service definitions
|
| Service types
|
Service Management/Service definitions
|
| External customer facing service
|
Service Management/Service definitions
|
| Internal customer-facing service
|
Service Management/Service definitions
|
| Supporting service
|
Service Management/Service definitions
|
| Service classification
|
Service Management/Service definitions
|
| Core service
|
Service Management/Service definitions
|
| Enabling service
|
Service Management/Service definitions
|
| Enhancing service
|
Service Management/Service definitions
|
| Service package
|
Service Management/Service definitions
|
| Service value
|
Service Management/Service definitions
|
| Value
|
Service Management/Service definitions
|
| Utility
|
Service Management/Service definitions
|
| Warranty
|
Service Management/Service definitions
|
| Service assets
|
Service Management/Service definitions
|
| Assets
|
Service Management/Service definitions
|
| Resource
|
Service Management/Service definitions
|
| Capability
|
Service Management/Service definitions
|
| Service Management
|
Service Management/Service definitions
|
| Best practice
|
Service Management/Service definitions
|
| Business process
|
Service Management/Service composition
|
| Service design package
|
Service Management/Service composition
|
| Business case
|
Service Management/Service composition
|
| Service level agreement
|
Service Management/Service composition
|
| Service level requirement
|
Service Management/Service composition
|
| Infrastructure
|
Service Management/Service composition
|
| Environment
|
Service Management/Service composition
|
| Data
|
Service Management/Service composition
|
| Application
|
Service Management/Service composition
|
| Integration
|
Service Management/Service composition
|
| Operational level agreement
|
Service Management/Service composition
|
| IT process
|
Service Management/Service composition
|
| Stakeholder
|
Service Management/Stakeholders
|
| Service provider
|
Service Management/Stakeholders
|
| Service provider types
|
Service Management/Stakeholders
|
| Type I service provider
|
Service Management/Stakeholders
|
| Type II service provider
|
Service Management/Stakeholders
|
| Type III service provider
|
Service Management/Stakeholders
|
| Customer
|
Service Management/Stakeholders
|
| Internal customer
|
Service Management/Stakeholders
|
| External customer
|
Service Management/Stakeholders
|
| User
|
Service Management/Stakeholders
|
| Supplier
|
Service Management/Stakeholders
|
| Process
|
Service Management/Processes functions and roles
|
| Procedure
|
Service Management/Processes functions and roles
|
| Work Instruction
|
Service Management/Processes functions and roles
|
| Function
|
Service Management/Processes functions and roles
|
| Role
|
Service Management/Processes functions and roles
|
| RACI
|
Service Management/Processes functions and roles
|
| Service owner
|
Service Management/Processes functions and roles
|
| Process owner
|
Service Management/Processes functions and roles
|
| Process manager
|
Service Management/Processes functions and roles
|
